{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Ireland on orders of EUR 100 or more, measured after any discount code; a flat EUR 25 delivery charge applies below that. Express Delivery is a EUR 25 option on any order. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping & Delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We ship all over Ireland. Leinster: Dublin, Kilkenny and Wexford. Munster: Cork, Limerick, Waterford and Tralee. Connacht: Galway, Sligo and Westport. Ulster: Donegal, Monaghan and Cavan. What delivery costs Standard delivery is free on orders of €100 or more. Below that, a flat €25 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step. Express delivery Express Delivery is an option you can pick in your cart. It costs a flat €25 for the whole order, and that charge applies even when your order already qualifies for free delivery. We do not quote a separate delivery time for Express Delivery. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes Standard delivery takes 5 to 7 days after 24 to 48 hours of handling. In other words, we handle and pack your order within 24 to 48 hours, and delivery then takes 5 to 7 days. Delivery time varies by location. Our delivery partners Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped, which is normally 24 to 48 hours after you order. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel using our Track Your Parcel page. Separate packages For logistical reasons, items in the same order may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you. If your order does not arrive Tell us straight away at theteam@customersupport.care with your order number and we will sort it out. How we handle orders that go missing or arrive damaged is set out on our Refunds & Returns page. Questions before you order If you have any other questions about delivery, email us at theteam@customersupport.care before you buy and we will do our best to help.",
    "url": "https://firepit.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Consumers can cancel an online purchase within 14 days of delivery (Consumer Rights Act 2022, EU Consumer Rights Directive); the price of the goods and the standard delivery charge are refunded within 14 days and the customer pays the direct cost of the return. The store's own change of mind window is 15 days from purchase, original packaging and proof of purchase; whichever window ends later applies. Damaged, incorrect, missing, faulty or not-as-described orders are put right at our cost. Orders can be cancelled free of charge until they ship.",
    "content": "Refunds & Returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. Your 14 day right to cancel When you buy online from us, Irish and EU law gives you 14 days from the day your order is delivered to change your mind and cancel, without giving any reason. This right comes from the Consumer Rights Act 2022, which gives effect to the EU Consumer Rights Directive. Tell us you are cancelling. Email theteam@customersupport.care with your order number within the 14 days. A clear email is enough. Send the goods back. Please return them within 14 days of telling us. You pay the direct cost of sending them back, and we recommend a tracked service. Your refund. We refund the price of the goods and the standard delivery charge you paid, within 14 days of hearing from you. We may wait until the goods are back with us, or until you show us you have sent them, whichever comes first. If you chose Express Delivery, we refund the cost of standard delivery. Handling the goods. You can examine an item as you would in a shop. If it has been used beyond that and has lost value as a result, we may reduce the refund by that amount. Our own 15 day returns window On top of the legal right above, our own policy lets you return a product within 15 days of the original purchase for an exchange or a refund, for any reason, including these: You found a better price You changed your mind It does not fit You no longer need it You ordered the wrong item To use it, the product must have been bought from this website, be in its original packaging, and come with your receipt, order confirmation or other proof of purchase. You send it back tracked, at your own cost, to the warehouse your package was sent from. You can use whichever window, ours or the legal one, ends later. Our products are generally large items with high shipping costs, so please read the product page before you buy. If you are not sure a fire pit or fireplace suits your space, email us first and we will help. We cannot accept returns of purchases made from third-party retailers. Damaged, incorrect or missing orders If our product arrives damaged, or goes missing in delivery, we accept the return and take full responsibility for the return postage. Damaged items or missing parts. If you receive a damaged product, or one with parts missing, please tell us straight away. Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@customersupport.care with your order number. We may ask for more information about the condition your order arrived in, such as photographs of the item and the packaging, and we appreciate your help with that. Once our checks are done, we put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours. Faulty or not as described Goods you buy from us must be of acceptable quality, fit for their purpose and as described. If something we sent you is faulty or not as we described it, tell us. Under the Consumer Rights Act 2022 you are entitled to have it put right: depending on the fault and when it shows up, that means a repair, a replacement, a price reduction or a refund. We cover the return postage for a faulty item. These rights are separate from, and in addition to, the change of mind windows above. Cancelling an order before it ships Any order can be cancelled free of charge until it has shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering. We refund everything you paid. Once the packing and shipping process has started, please use your right to cancel above instead. If we cancel your order ourselves, for example because an item is out of stock, you get a full refund. How refunds are paid Refunds go back the way you paid, to your card or your PayPal account, or we can hold them as store credit for a future order if you ask. For a change of mind return we process your refund 24 to 48 hours after we receive the returned item, and always within the legal time limits above. Payment providers usually take a few more working days to show the money on your statement. How to start a return Email theteam@customersupport.care with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address and credit the return to your order. Once you have posted it, send us the tracking details. We do our very best to reply to support emails within 24 hours. If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . If we still cannot agree, the Competition and Consumer Protection Commission ( ccpc.ie ) explains your options, and you can bring a claim of up to 2,000 euro through the District Court's Small Claims procedure. Nothing on this page limits your rights under the Consumer Rights Act 2022.",
    "url": "https://firepit.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Fire Pit Company Ireland collects, uses, shares and protects personal data under the GDPR, including checkout, cookies and analytics, your rights, and the Data Protection Commission.",
    "content": "Privacy Policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This Privacy Policy explains how Fire Pit Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal data when you visit firepit.irish or buy from us. Caruso Consulting Co Ltd is the controller of that data. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . The law that applies We handle personal data in line with the EU General Data Protection Regulation (GDPR) and Ireland's Data Protection Acts 1988 to 2018. Privacy questions and requests are handled by our team at theteam@customersupport.care . Information we collect We only collect what we need to run the store and look after you. When you place an order : your name, email address, phone number, delivery address (street, town, county, Eircode and country), any order notes, what you bought, the delivery method you chose, any discount code you used, and the amount you paid. Payment information : card payments are handled by Stripe Checkout and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details. When you contact us : your name, email address, your message and anything you choose to include, whether you email us, use our contact form, or leave feedback on our review page. When you use the chat assistant : the messages you type into it. When you browse : our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. If you accept analytics cookies, Google Analytics also records things like the pages you visit, how you arrived, and your device and browser type. How we use your data, and why we are allowed to To take, pack and deliver your order , and to send your order confirmation and shipping emails. This is necessary to perform our contract with you. To answer your questions and handle returns, refunds and complaints. This is necessary for the contract, or is in our legitimate interest in looking after customers. To prevent fraud and keep the store secure. This is in our legitimate interest. To understand how the site is used so we can improve it. For visitors in Ireland and the rest of the EEA we only set analytics cookies with your consent, which you can withdraw at any time. To keep the business and accounting records the law requires. This is a legal obligation. If we send you marketing emails, you can ask us to stop at any time by emailing theteam@customersupport.care , and every marketing email tells you how to unsubscribe. Who we share it with We share personal data only with the service providers we need to run the store, and only what each one needs: Stripe and PayPal , who take your payment. Vercel , who hosts this website and runs our checkout. Supabase , where our order records are stored. Resend , who sends our order emails. The supplier and courier that pack and deliver your order, who receive the details needed to deliver it, such as your name, delivery address and phone number. Google , for Google Analytics. Our pages also load their typefaces from Google Fonts, which means your browser connects to Google's servers. IntellextAI , who provides the chat assistant on our pages. Our form system , served from app-marketing-command-centre.vercel.app, which receives what you send through our contact form and review feedback form. We may also disclose data where the law requires it. We do not sell your personal data. Data processed outside the EEA Our company and some of our team are based outside the European Economic Area, and several of the service providers above store or process data outside it. Where that happens we rely on the safeguards the GDPR allows, such as an adequacy decision or the European Commission's standard contractual clauses in our providers' terms. You can ask us for more detail about these safeguards. Cookies and browser storage Your cart and any discount code you apply are kept in your own browser's local storage, not on our servers. Google Analytics runs in Google's Consent Mode: for visitors in Ireland and the rest of the EEA, no analytics cookies are set unless you click Accept in our cookie banner. The full detail, and how to change your choice, is on our Cookie Policy page. How long we keep it We keep order records for as long as we need them for business, tax and accounting purposes. We keep messages and enquiries while they are useful. When we no longer need personal data, we delete it or make it anonymous. Your rights Under the GDPR you have the right to: Ask for a copy of the personal data we hold about you. Ask us to correct data that is wrong or incomplete. Ask us to delete your data, except where we must keep it, for example for accounting. Ask us to restrict how we use your data, or object to our using it on the basis of legitimate interests or for direct marketing. Ask for the data you gave us in a portable format. Withdraw your consent at any time, where we rely on consent. To make a request, email theteam@customersupport.care . We may need to confirm who you are before we act on it, and we reply within one month. If you are not happy with how we have handled your data, please tell us first so we can try to fix it. You also have the right to complain to the Data Protection Commission, Ireland's data protection regulator, at dataprotection.ie , or to the data protection authority of the EU country where you live. Keeping it secure This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe and PayPal rather than by us. No method of sending or storing information over the internet is completely secure, but we take care to protect yours. Children's privacy Our store is for adults. We do not knowingly collect personal data from children. If you believe a child has given us their data, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us Fire Pit Company, a division of Caruso Consulting Co Ltd Ireland administration address: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland International Registered address: Caruso Consulting Co Ltd, Suite 14, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://firepit.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Fire Pit Company Ireland, governed by Irish law.",
    "content": "Terms & Conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions apply when you use firepit.irish and when you buy from Fire Pit Company , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order. Who you are buying from Fire Pit Company is a division of Caruso Consulting Co Ltd. We sell online only. We do not have a physical shop or showroom. Our contact details are at the bottom of this page. Using this website We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away. When you use this site, you agree that you will not: Use it in any way that breaks the law. Upload or send anything that contains viruses or other harmful code. Post or send anything that is defamatory, threatening, obscene, discriminatory, or that could lead to a civil claim or a criminal charge. Post or send anything that breaks someone else's copyright, trademark or other rights. Try to get into our systems without permission, or interfere with how the site works or how secure it is. Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission. Give false information or pretend to be someone else. If we give you an account identification or password, you are responsible for keeping it secure and for what is done with it. Please tell us straight away if you think someone else has used it. By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian. Our content Everything on this site, including our name (Fire Pit Company), logo, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop. Products & descriptions We take care to describe our products accurately, including materials and measurements. Product photos are for illustration, and slight differences in colour and finish can occur. Always follow the manufacturer's instructions for assembly, fuel, clearances and where a fire pit, heater or fireplace may be used. Prices & discounts All prices are in euro. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. For example, the valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Processing. Once your payment has cleared, orders are usually handled within 24 to 48 hours. Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock, when we suspect fraud, or when we believe the order breaks the law or harms our business. If we cancel an order you have paid for, we refund you in full. Cancelling an order You can cancel an order free of charge until it has shipped. Please contact us within 12 hours of ordering, because orders are handled within 24 to 48 hours. After that, you still have your legal right to cancel within 14 days of delivery, and our own 15 day returns window. The full detail is on our Refunds & Returns page. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised. Shipping, returns & refunds Delivery costs, delivery times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms. Contacting us Email is the best way to reach us, and you can write at any time. We do our very best to reply to support emails within 24 hours. Your consumer rights If you are buying as a consumer, you have legal rights under Irish and EU consumer law, including the Consumer Rights Act 2022: goods must be of acceptable quality, fit for their purpose and as described, and you can cancel an online purchase within 14 days of delivery. Nothing in these terms limits any of those rights. If anything in these terms conflicts with them, your rights win. Limitation of liability To the fullest extent the law allows: Our total liability arising from an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\". We do not promise that it will always be available, uninterrupted or free of errors. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Governing law These terms are governed by the law of Ireland, and the Irish courts can hear disputes about them. If you are a consumer, you can bring a claim in the Irish courts, including through the District Court's Small Claims procedure, and you keep the protection of any mandatory consumer law of the country where you live. Changes to these terms We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 . Our team is happy to help. Contact us Fire Pit Company, a division of Caruso Consulting Co Ltd Ireland administration address: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland International Registered address: Caruso Consulting Co Ltd, Suite 14, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://firepit.irish/terms-and-conditions/"
  }
}